Privacy Policy

At HeloMate, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our services. By using HeloMate, you agree to the practices described in this policy.

Conditions and Guidelines

SLV Technologies is the owner of the HeloMate App, a platform that strives to create meaningful, kind connections and genuine engagement in a safe, inclusive, and respectful way within its vibrant community.

Information We Collect and How We Use It :

1. Log-in Data

We collect the following information when you log in to the Platform:
  • User ID
  • Mobile phone number
  • Gender
  • IP address
    • Additionally, we may collect an indicative age range to ensure that you are of the appropriate age to access the Platform and its features.
    How We Use It:
  • To set up and facilitate log-in to a user account.
  • To notify you about updates or changes to the Platform, including this Privacy Policy.
  • To facilitate communication, including providing user support.

    • 2. Additional Profile Information

    In addition to log-in data, we collect the following details to enhance your personalized experience on the Platform:
  • Username: Your chosen display name.
  • Gender: To tailor the profile setup and avatar options.
  • Premade Avatar: A selection of avatars based on your gender preference.
  • Interests: Topics or activities that you enjoy, enabling us to recommend relevant content and connections.
  • Languages: The languages you speak, allowing for a better multilingual experience.
    • How We Use It:
  • To personalize your profile.
  • To recommend content, connections, and features relevant to your interests.
  • To improve the overall user experience on the Platform.

    • 3. Information We Receive From Other Sources

    We may also work closely with third parties (e.g., business partners, sub-contractors, analytics providers, or search information providers) and receive information about you from these sources.
    How We Use It:
  • To analyze and improve the performance of the Platform.
  • To enhance the functionality and user experience.
  • To combine this data with other collected information for a more comprehensive service.

    • Log Data

    "Log Data" is information that we automatically collect when you use the Platform, whether through the use of cookies, web beacons, log files, scripts, including, but not limited to:
  • Technical Information: such as your mobile carrier-related information, configuration information made available by your web browser or other programs you use to access the Platform, your IP address, and your device’s version and identification number.
  • Cookies: Our Platform uses cookies to distinguish you from other users of our Platform. This helps us to provide you with a good user experience when you browse our Platform and also allows us to improve the Platform. We collect the cookie data from the cookies on your device.
  • Surveys: If you choose to participate in a survey, we may request you to provide certain Personal Information (any information that could be used to identify you). We may use a third-party service provider to conduct these surveys, and this will be notified to you prior to you completing the survey.

    • Purposes of Collection:

  • To set up and facilitate log-in: to a user account on the Platform.
  • To notify you: about changes to the Platform, including this Privacy Policy.
  • To facilitate communication: including provision of user support.
  • To enforce our terms: conditions, policies, and any of our rights, or the rights of our affiliate companies, or other users of the Platform.
  • To develop new services: improve the existing services, and integrate user feedback and requests.
  • To provide language and location-based personalization.
  • To administer the Platform: for internal operations, including troubleshooting, data analysis, testing, research, security, fraud-detection, account management, and survey purposes.
  • To better understand: how you use and access the Platform and to improve the user experience on the Platform.
  • For customizing: your Club Recommendation feeds.
  • To pseudonymize and aggregate: your information, including Personal Information, for conducting user demographic analysis (such as region, phone model, operating system platform, system language, and Platform version) to better understand how our users are using the Platform.
  • For assessing: the effectiveness of and improving advertising, marketing, and promotional activities.

    • Additional Account Security:

  • Phone number and OTP: We collect your phone number and request access to the SMSes on your phone by sending you a One-Time-Password ("OTP"), which you confirm by entering the OTP to confirm your identity while registering with our Platform.
  • For verifying your identity: and maintaining your account security.
  • For facilitating delivery: of communication to another user.
  • For connecting you: with other Platform users through Add Members features of the Platform.
  • For security, fraud-detection: and account management (such as ensuring there are no multiple log-ins or suspicious log-ins on your account).
  • Mini applications: that may be made available on the Platform from time to time, which may require such information based on the services they provide.

    • Customer Support Information:

    Any information that you provide to our customer support team regarding any assistance or support that you may require for using our Platform from time to time.

    Device Data:

    We may also collect device data, including information about the device you are using to access the Platform.

    Sharing Your Content

    When you submit, post, or share the content that you choose to make public on the Platform, it may be re-shared by others. You should consider who you choose to share it with, because people who can see your activity on our Platform can choose to share it with others on and off our Platform, including people outside the audience you shared it with.

    For example, when you share a post or send a message to specific users of our Platform or accounts, they can download or re-share that content with other users across or off our Platform. Also, when you comment on someone else's post or like their content, your comment or like is visible to anyone who can see the other person's content.

    Please note: You also have the option to make your profile private in order to ensure that only followers approved by you can see your posts. Users can also use our Platform to create and share content about you with the audience that they choose, such as posting a photo of you.

    We reserve the right to share all public content on any social media site or any other online or offline platform. We will never rent or sell your Personal Information to third parties, except on an anonymized basis, unless expressly provided in these Terms.

    Sharing with Our Group of Companies

    We may share your Personal Information with any member of our Group. The term "Group" shall mean any entity that is controlled by us, or any entity that is in control of us, or any entity that is under common control with us, whether directly or indirectly.

    Sharing with Third Parties

    We may share your information (including Personal Information) with select third parties, including:

  • Business partners, suppliers, and sub-contractors ("Affiliates"): Affiliates may use this information to help provide, understand, and improve the Service and Affiliates’ own services for the performance of any contract we enter into with you.
  • Advertisers and advertising networks: that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that any given number of women in a specified age group clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
  • Government bodies or law enforcement agencies: if we have good-faith belief that it is reasonably necessary to share your personal data or information in order to comply with any legal obligation or any government request; or to protect the rights or prevent any harm to the property, or safety of the Company, our customers, or the public; or to detect, prevent or otherwise address public safety, fraud, security, or technical issues.

    • We may also disclose your information (including Personal Information) to select third parties in the following circumstances:

  • Business Transition: If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets such that your information would be transferred or become subject to a different Privacy Policy, we will notify you in advance so you can opt out of any such new policy by deleting your account before transfer.

    • Security Practices

    We have in place appropriate technical and security measures to secure the information collected by us. Where we have given you (or where you have chosen) a username and gender, avatar for your profile image, which enables you to access the Platform, you are responsible for keeping these details confidential. We ask you not to share your OTP (One Time Password) with anyone.

    Where We Store Your Personal Information

    We store your data with Amazon Web Services cloud platform provided by Amazon Web Services, Inc. (headquartered at 410 Terry Ave. N Seattle, Washington 98109, USA) and also on Google Cloud Platform provided by Google LLC (headquartered at 1101 S Flower St, Burbank, California 91502, USA) on their servers located in India and abroad.

    Both Amazon Web Services and Google Cloud Platform implement security measures to protect the loss, misuse, and alteration of the information, details of which are available at https://aws.amazon.com and https://cloud.google.com.

    The privacy policies adopted by Amazon Web Services and Google Cloud Platform are available at XYZ and https://policies.google.com/privacy.

    Changes To This Policy

    The Company may periodically update this Privacy Policy. Whenever we make any changes to this Privacy Policy that are important for you to know about, we will post the updated Privacy Policy at this link. It is your responsibility to keep checking this page from time to time in order to be aware of any changes made to this Privacy Policy.

    Disclaimer

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

    Your Rights

    You are free to remove or delete content from your user account/profile and your account/profile at any point in time. However, the history of your activities and account on our Platform remains available to us.

    You may correct, amend, add, or delete Personal Information from your account at any time by logging in and visiting your profile page. As noted above, you may opt out from unwanted email communications from us by following the instructions in the message. However, until your account is deleted, you will continue to receive all system emails.

    Under Section 5(6) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Rules"), you have a right to ask us to review, correct, and amend the information we collect about you at any point in time.

    Under Section 5(7) of the Rules, you also have the right to revoke your consent to the collection of your information going forward. However, please note that revoking your consent may negatively affect your use of the Platform. For instance, we need access to your mobile device’s media folder and camera so that you can click pictures from your mobile device and post them on the Platform, which functionality will not be available to you if you do not provide us such access.

    Your Rights (Cont.)

    You may also ask us not to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us at contact@toss.network. However, we require a reasonable period of 30 (thirty) days to comply with any of your requests.

    Data Retention

    We do not retain your Sensitive Personal Information (defined below in this paragraph) for longer than is required for the purposes for which the information may be lawfully used. For any other content, we will entertain your request for deletion, however, there is a strong possibility that copies of any public content will be retained indefinitely in our systems, including in cached and archived pages of the Platform, or if other users have copied or saved that information.

    In addition, due to the nature of the internet, copies of your content, including content that you have removed or deleted from your account, may also exist elsewhere on the Internet and be retained indefinitely.

    "Sensitive Personal Information" shall mean Username, Gender, Profile Avatar and any other information that is classified as sensitive under Section 3 of the Rules.

    Third Party Links

    The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates, and/or any other websites or mobile applications. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or mobile applications.

    Third-Party Embeds :

    What are third party embeds?

    Some of the content that you see displayed on the Platform is not hosted by the Platform. These "embeds" are hosted by a third party and embedded in the Platform. For example:

  • YouTube or Vimeo videos
  • Imgur or Giphy gifs
  • SoundCloud audio files
  • Twitter tweets
  • Scribd documents

    • These files send data to the hosted site just as if you were visiting that site directly. For instance, when you load a Platform post page with a YouTube video embedded in it, YouTube receives data about your activity.

    Privacy Concerns with Third-Party Embeds

    The Platform does not control what data third parties collect or what they will do with it. So, third-party embeds on the Platform are not covered by this Privacy Policy. They are covered by the privacy policy of the third-party service.

    Sharing Personal Information with Third-Party Embeds

    Some embeds may ask you for Personal Information, such as your email address, through a form. We do our best to keep bad actors off of the Platform. However, if you choose to submit your information to a third party this way, we don’t know what they may do with it. As explained above, their actions are not covered by this Privacy Policy.

    Important: Please be careful when you see embedded forms on the Platform asking for your email address or any other Personal Information. Make sure you understand who you are submitting your information to and what they say they plan to do with it. We suggest that you do not submit Personal Information to any third-party through an embedded form.

    Creating Your Own Third-Party Embed

    If you embed a form that allows submission of Personal Information by users, you must provide near the embedded form a prominent link to an applicable Privacy Policy that clearly states how you intend to use any information collected. Failure to do so may lead the Company to disable the post or take other action to limit or disable your account.

    Communications from Us

    We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the Platform for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Platform.

    Grievance Officer

    HeloMate has a Grievance Officer to address your concerns regarding data safety, privacy, and Platform usage. We will resolve the issues raised by you within 15 (fifteen) days from receiving them.

    You may contact Ms. Samantha Reddy, Customer Relations Manager, at any of the following:

  • Email: Samantha@helomate.com
  • Phone: +91 8977061112
  • Email: info@helomate.com

    • Note: Kindly send all user-related grievances to the above-mentioned email ID to process and resolve them expeditiously.

    Information We Collect

    We collect various types of information to provide and improve our services:

  • Personal Information: When you register, we may collect your name, email address, and other contact details.
  • Payment Information: When purchasing coins or other services, we collect billing details, although payment information is processed securely by third-party providers.
  • Usage Data: We collect information about how you use our app, such as chat history, call duration, and interactions, to improve service quality.

    • How We Use Your Information

    Your information is used to:

  • Provide and improve our services.
  • Manage your account and assist with customer support.
  • Process transactions securely.
  • Personalize your experience by providing relevant content and features.
  • Communicate with you regarding updates, promotions, or important account information.
  • Monitor, analyze, and improve the app’s performance, security, and functionality.

    • How We Protect Your Information

    HeloMate implements various security measures to protect your data, including encryption, secure servers, and access controls. While we strive to protect your personal information, please understand that no system is completely secure, and we cannot guarantee the absolute security of your data.

    Sharing of Information

    HeloMate does not sell, rent, or share your personal information with third parties except under the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors).
  • Legal Compliance: We may disclose information if required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity to continue providing services.

    • Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to understand user behavior, analyze trends, and enhance your experience on HeloMate. You may disable cookies through your browser settings; however, some app features may be limited as a result.

    Your Rights and Choices

    Depending on your location, you may have the following rights:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You can update or correct inaccurate information in your profile settings.
  • Deletion: You may request the deletion of your data, subject to certain legal and operational constraints.
  • Opt-Out: You can opt out of receiving promotional communications by updating your preferences within the app.

    • Children’s Privacy

    HeloMate is intended for users aged 18 and older. We do not knowingly collect personal information from children under the age of 18. If we discover that we have unintentionally collected data from a minor, we will promptly delete such information.

    International Data Transfers

    If you are located outside the country where HeloMate operates, please be aware that your data may be transferred and processed in countries with different privacy laws. We take steps to ensure that your data is protected wherever it is processed.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website, and your continued use of HeloMate signifies your acceptance of these changes.

    Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact our support team within the app or via our website.

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