1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Information You Provide Directly:

Account Information: When you create an account, we collect your email address, password, and the avatar you select. For female users who wish to monetize their interactions, we also collect your full name as per PAN card, PAN number, bank account holder's name, bank name, and bank account number for KYC (Know Your Customer) verification and withdrawal purposes.

Profile Information: Your chosen display name (e.g., "Prasad," "manasvini," "Arundhati"), selected avatar, and languages you speak (e.g., Telugu, Hindi, Malayalam, Kannada, Tamil).

Communication Content: The content of your audio and video calls on the App. Please be aware that your calls are not recorded by us.

Financial Transaction Information: Details related to your purchases of coins (via Razorpay) and withdrawal requests (for female users). This includes the amount, date, and type of transaction.

User Generated Content (UGC): Ratings and reviews you provide for other users.

Customer Support: Information you provide when you contact our customer support.

b. Information We Collect Automatically:

Usage Data: Information about how you access and use the App, including your interactions with other users, session duration (e.g., 7 seconds, 32 seconds), type of session (audio/video), features used, and approximate earnings/coins spent.

Device Information: Information about the device you use to access the App, including the device model, operating system, unique device identifiers, mobile network information, and IP address.

Log Data: Information that your browser sends whenever you visit our App, such as the time and date of your visit and other statistics.

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain the App: To operate, deliver, and improve HeloMate's functionality, including facilitating audio and video calls, managing user profiles, and displaying user information.

To Facilitate Communication: To connect users for audio and video sessions based on their preferences and availability.

To Process Transactions: To manage your coin purchases via Razorpay and process withdrawal requests for female users after successful KYC verification.

To Personalize User Experience: To tailor the content and experience within the App, such as suggesting "Most Called" users or matching users based on language preferences.

To Ensure Safety and Security: To prevent fraud, abuse, and illegal activities, and to enforce our Terms and Conditions. This includes monitoring for and addressing restricted content as outlined in our Terms and Conditions.

To Analyze and Improve Services: To understand user behavior, identify trends, and improve the App's features, performance, and user interface.

To Communicate with You: To send you service-related notifications, updates, and support messages.

To Comply with Legal Obligations: To meet legal and regulatory requirements, including KYC verification for financial transactions as required by Indian law for withdrawals.

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users: Your public profile information (display name, avatar, languages spoken) is visible to other users. Information about past sessions (e.g., call type, duration, coins spent/earned) is accessible to you and relevant to the other party involved in the session. Ratings and reviews you provide are visible to the rated user and potentially to other users.

With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing (Razorpay), data analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or to protect the rights, property, or safety of SLV TECHNOLOGIES, our users, or others.

In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. This period may vary depending on the type of information and how it is used. For instance, transaction records and KYC details will be retained as required by financial regulations.

5. Your Choices and Rights

You have certain rights regarding your information:

Access and Update Your Information: You can access and update most of your profile information directly within the App.

Delete Account: You have the option to delete your HeloMate account through the Profile section. Upon deletion, we will remove your personal data from our active databases, though some information may be retained for a limited period for legal and operational purposes (e.g., transaction records).

Opt-Out of Communications: You may opt-out of receiving certain communications from us by adjusting your notification settings within the App or by contacting us directly.

6. Security

Security: We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links and Services

Third-Party Links and Services: The App may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.

8. Children's Privacy

Children's Privacy: HeloMate is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

Changes to This Privacy Policy: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Location: Plot No. 56, Road No. 70, Journalist Colony, Jubilee Hills, Hyderabad, Telangana, India - 500033

Email Address: info@HeloMate.com, samantha@helomate.com, hr@helomate.com

Contact Us: +91 8977 061 112