Conditions and Guidelines :
SLV Technologies is the owner of the HeloMate App, a platform that strives to create meaningful, kind
connections and genuine engagement in a safe, inclusive, and respectful way within its vibrant
community.
Community Guidelines
The guidelines ensure a safe environment for all and clarify unacceptable content and conduct.
Compliance with these rules helps create a thriving community that embraces diversity and
fosters constructive discussions.
Failure to abide by these guidelines may lead to:
Content removal.
Informing authorities if necessary.
Potential account suspension or termination.
Violations may lead to serious legal consequences under the BNS and IT Act and other Indian
laws.
Age Requirement
As per the Indian Majority Act, you must be at least 18 years old to join the HeloMate App.
Creating a profile that intentionally misrepresents your age as under 18 is not allowed.
We reserve the right to request ID verification to confirm age.
Underage users will be blocked from the HeloMate App.
Prohibited Content :-
Nudity and Sexual Content
No nude or sexually explicit content is permitted, including but not limited to:
Genitals or pubic regions.
Bare buttocks.
Women’s nipples and areolas.
Visible explicit outlines of genitals.
People in lingerie or underwear.
Shirtless indoor photos.
Sexual acts of any kind, even if not explicitly visible.
Digitally-created or drawn imagery depicting any of the above.
Any material involving child pornography or grooming activities.
No sexually vulgar profile content is allowed.
The commercial exchange of any romantic or sexual activity, content, or services is prohibited.
Audio and Video Call Restrictions :
No nudity or sexually explicit conduct, including:
Genitals or pubic regions.
Bare buttocks.
Women’s nipples and areolas.
Visible explicit outlines of genitals.
People in lingerie or underwear.
Shirtless indoor photos.
Sexual acts of any kind, even if not explicitly visible.
Digitally-created or drawn imagery depicting any of the above.
Any material involving child pornography or grooming activities.
No harassment or bullying.
Harassment or Bullying
Abusive Language:
Example: Using offensive language or curse words during calls.
Discrimination:
Example: Insulting or harassing someone based on their gender, race, ethnicity, or physical
characteristics such as skin color, facial features, and hair texture.
Discrimination
Examples: Insulting or harassing someone based on their gender, race, ethnicity, etc.
Physical characteristics, such as skin color, facial features, and hair texture, are often
used to categorize people into groups. This is typically associated with shared ancestry and
genetic traits.
Non-Consensual Sharing
Examples: Taking or clicking someone's personal images without their permission.
Bullying
Examples: Threatening or repeatedly bothering someone.
Nudity
Examples: Appearing naked or showing body parts on camera.
Coming on camera shirtless or only wearing a vest.
Inappropriate Actions
Examples: Making sexual gestures or inappropriate facial expressions.
Examples include flying kisses, winking, or inappropriate hand gestures.
Sexual Content
Examples: Discussing sexual topics or showing innerwear or underwear.
Hate Speech
Examples: Making derogatory comments about a race or religion.
Religious and Community Content
Examples: Insulting any religion or religious symbols or spreading hate propaganda.
Violence
Examples: Displaying or promoting violent acts.
Sensitive Content
Examples: Showing content related to self-harm or abuse.
Clothing and Appearance
Appropriate clothing should cover your body.
Appearing in innerwear or two-piece clothing is not allowed.
Sexual Harassment
Our mission at HeloMate App is to foster healthy and equitable relationships through kind
connections, so we wholly prohibit sexual harassment. This includes, but isn’t limited to:
Committing in-person indecent exposure (i.e., unwanted flashing on a date).
Obtaining, sharing, or threatening to share sexual images, videos, or screenshots of sexual
conversations without consent ("revenge porn" or “non-consensual intimate image sharing”).
Making unwanted sexual comments, questions, and advances, including sexualized comments
about someone’s body.
Fetishizing a member without their consent.
General Guidelines for All Users
Age Requirement:
All users must be 18 years or older.
Respectful Communication:
Do not share personal information of others without consent.
Legal Compliance:
Follow all applicable laws and regulations during calls.
Reporting Violations:
Report any behavior that breaks these guidelines immediately at support@.......in.
Prohibited Commercial Use
Using the app for any commercial exchange of sexual or romantic acts is prohibited,
including:
Selling, advertising, or buying sexual acts for money or value (e.g., sex work, escort
services).
Selling or buying adult sexual content (e.g., pornography, sexual live streams).
Promoting or redirecting members to adult content websites.
Note: Your off-platform behavior matters. Violating these guidelines in person, on other
platforms, or over text may lead to action against your account.
Bullying and Abusive Conduct
Our community is for creating kind connections. We don’t allow content or behavior that makes
any individual or group feel harassed, bullied, or targeted. This includes:
Belittling, insulting, or intimidating behavior.
Unsolicited comments about someone’s appearance.
Engaging in emotional abuse or blackmail.
Repeated unwanted contact.
Wishing, encouraging, or praising acts of violence.
Prohibited Behavior
Members should not:
Engage in bullying, belittling, insulting, mocking, trolling, intimidating, dehumanizing, or
degrading behavior.
Make harmful unsolicited comments about someone’s body or appearance (e.g., body shaming).
Wish, encourage, or praise acts of violence, or threaten acts of violence that would result
in non-serious bodily injury.
Engage in emotional abuse and/or manipulation.
Repeat unwanted online contact of any kind.
Blame, shame, or target someone based on their status as a survivor/victim of sexual
assault, sexual exploitation, sexual harassment, or domestic abuse.
Release a person’s private contact information, photos, or other personally identifying
information without their consent.
Blackmail a member to reveal embarrassing, compromising, or otherwise private information
(excluding sexual or intimate content).
Fail to show up to an in-person meetup despite clear plans agreed upon by both parties.
Create a profile with malicious intent to publish defamatory content about a person.
Share disrespectful content toward victims, survivors, or families impacted by suicide,
self-injury, or eating disorders. This includes public figures.
Members are permitted to express criticism of public figures, but abusive conduct in any form
will not be tolerated.
Identity-Based Hate
We aim to foster a diverse and inclusive community. We prohibit content or behavior that
promotes or condones hate, dehumanization, degradation, or contempt against marginalized or
minoritized communities based on the following protected attributes:
Race/ethnicity
National origin/nationality/immigration status
Caste
Sex
Gender identity or expression
Sexual orientation
Disability or serious health condition
Religion or belief
Child Sexual Exploitation and Abuse
It is a crime under the POCSO Act of 2012. We have a zero-tolerance policy
toward any form of child sexual exploitation and abuse. The following behaviors are
prohibited:
Sexualizing or endangering children, real or fictional (e.g., anime, media, text,
illustrations, or digital images).
Uploading, storing, producing, sharing, or enticing anyone to share child sexual abuse
material, even if the intent is to express outrage or raise awareness about the issue.
Sharing third-party links or discussions of sexually explicit conduct involving a child.
Including inappropriate images of children in a profile.
Using profile photos of babies, toddlers, or children’s genitalia or buttocks, even when
partially covered or obscured by emojis.
Discussions or content about children must remain appropriate, relevant, and lawful. Any
violations of this policy will result in account removal and reporting to the authorities.
Scams and Theft
HeloMate App prohibits any scam or theft activity intended to defraud or manipulate members
out of financial or material resources. This includes:
Requesting or seeking financial support in the form of money, loans, investments, or
donations.
Lying about your intentions for financial gain.
Faking romantic intentions to deceive members out of financial or material resources.
Misrepresenting or falsely stating facts about yourself (e.g., name, gender, age, or
location) for financial gain.
Physically taking someone’s property or assets without their knowledge or permission.
Inauthentic Profiles
HeloMate App celebrates authenticity, and we expect all members to represent themselves
accurately. We prohibit:
Impersonation or misrepresentation on profiles.
Catfishing (creating an online persona that isn’t you).
Falsely stating facts about yourself (e.g., name, gender, age, or location).
Controlled Goods and Substances
We don’t allow members to use our platform for activities involving illegal or misused
substances, including:
Buying, selling, supplying, or distributing illegal drugs.
The misuse of controlled goods, such as e-cigarettes, marijuana, or drug paraphernalia.
The misuse of legal substances like prescription drugs, tobacco, or alcohol.
Misinformation
We prohibit the sharing of demonstrably false or substantially misleading content likely to
cause harm or negatively impact safety. This includes:
Content that contradicts guidance from leading health organizations and public health
authorities.
False or misleading information about civic processes (e.g., elections or voting).
Dangerous or unproven conspiracy theories.
Physical and Sexual Violence
We don’t tolerate any behavior, content, or imagery involving physical or sexual violence.
Prohibited actions include:
Committing or threatening credible acts of physical or sexual violence.
Physical stalking.
Using the platform to assist or facilitate exploitation or human trafficking.
Sexual assault of any kind, including unwanted or attempted physical contact of a sexual
nature.
Suicide and Self-Injury Promotion
We care deeply about our members and encourage open discussions about mental health in a safe
way. However, we prohibit:
Content that depicts, promotes, glorifies, or assists in activities that could lead to
suicide, self-injury, or disordered eating.
Imagery or discussions glorifying harmful behaviors related to body image or substance
use.
Members are encouraged to seek support and share personal experiences in a manner that does
not promote harmful behaviors.
Suicide and Self-Injury Content
We don’t allow any content that depicts, promotes, or glorifies self-harm, disordered eating,
or harmful challenges. Specifically, this includes:
Encouraging, promoting, glorifying, or providing instructions for suicide or self-injury.
Depicting, promoting, normalizing, glorifying, or providing instructions for disordered
eating, dieting, or body image.
Graphic imagery depicting self-injury or suicide.
Content disrespectful toward victims, survivors, or families impacted by suicide,
self-injury, or eating disorders.
Dangerous amateur acts or viral “challenges” that can cause serious bodily harm.
Our Support System
Safety is a top priority at HeloMate App. We utilize both human moderators and automated
systems to monitor and review content and interactions for potential violations of our
guidelines, terms, or any harmful behavior.
Members play a vital role in maintaining a safe environment by reporting inappropriate
content or behavior. If you ever feel uncomfortable or unsafe, we highly encourage you to
Block & Report.
However, we urge you to report only valid concerns. Disliking or disagreeing with a member’s
content is not a reason to report them. False or inappropriate reports—especially those
targeting members based on protected attributes like gender identity or expression—may
result in action against the reporting member.
Account Actions for Violations
If a member violates HeloMate App’s Community Guidelines, values, or engages in behavior
harmful to the platform or its members, we may take one or more of the following actions:
Remove the offending content.
Issue a warning to the member.
Ban the member from HeloMate App.
In serious cases, we may cooperate with law enforcement to assist in criminal investigations.
Actions may also be taken if harmful conduct occurs outside of HeloMate App, such as through
text messages, other messaging platforms, or in-person interactions between members.
Appeals and Mistakes
If you believe we’ve made an error in taking action against your account or content, you can
always contact us here to appeal the decision.
Eligibility
You must be at least 18 years of age to use HeloMate. By using our app, you
confirm that you meet this age requirement.
Account and Security
Account Creation: To access our services, you must create an account and
provide accurate information. You are responsible for maintaining the security of your
account.
Password Security: You agree to keep your password confidential and notify
us immediately of any unauthorized use of your account.
Account Termination: HeloMate reserves the right to suspend or terminate
your account at our discretion if we detect any violation of these terms.
Coin-Based System and Purchases
Coins Usage: HeloMate uses a coin-based system for video calls. Coins will
be deducted based on the duration of each call.
Coin Purchases: Coins can be purchased within the app. All purchases are
final and non-refundable, except as required by law.
Expiration: Unused coins may expire or be forfeited based on the terms
outlined in the app.
User Conduct
You agree to use HeloMate responsibly. Prohibited activities include:
Sharing inappropriate or offensive content.
Harassment or misuse of the service.
Attempting to bypass any security or privacy measures.
HeloMate reserves the right to review and, if necessary, terminate or suspend accounts
engaging in prohibited conduct.
Privacy and Data Collection
Our Privacy Policy outlines how we collect, use, and protect
your personal information. By using HeloMate, you agree to the terms of our Privacy Policy.
Disclaimer and Limitation of Liability
Service Availability: HeloMate is provided on an “as-is” basis. We do not
guarantee uninterrupted or error-free operation.
Liability: To the extent permitted by law, HeloMate is not liable for any
damages arising from the use or inability to use our services.
Changes to Terms
We reserve the right to suspend or terminate your account if you violate any of our terms. We
may also update these Terms and Conditions from time to time. By continuing to use the app,
you agree to be bound by any revisions.
Contact Us
If you have questions or concerns about these Terms and Conditions, please contact our
support team within the app or via our website.