Welcome to HeloMate

Refund Policy

Thank you for using HeloMate. This Refund Policy explains the terms under which refunds may be issued for purchases made on our platform. Please read this policy carefully to understand your rights and responsibilities.

Conditions and Guidelines

SLV Technologies is the owner of the HeloMate App, a platform that strives to create meaningful, kind connections and genuine engagement in a safe, inclusive, and respectful way within its vibrant community.

General Refund Policy

All purchases made in HeloMate are final and non-refundable. However, we will consider issuing a refund in the following circumstances:

Technical Issues: If you are experiencing technical difficulties with HeloMate that prevent you from accessing or using your purchased packages, we will issue a full refund.

Accidental Purchases: If you accidentally purchase a package in HeloMate, we will issue a full refund if you contact us within 24 hours of the purchase.

Fraudulent Activity: If you believe that your account has been compromised and used to make unauthorized purchases, we will investigate the matter and issue a refund if necessary.

In-App Purchases

In-app purchases, including coins, are not refundable unless they fall under one of the general refund policies listed above.

Requesting a Refund

To request a refund, please contact our support team at info@HeloMate.com. Please include your order number, the reason for your request, and any relevant documentation.

Refund Processing

Refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exceptions

We reserve the right to deny any refund request that we determine to be fraudulent or abusive.

Updates to Refund Policy

We may update this refund policy from time to time. We will notify you of any changes by posting the updated policy on our website.

Contact Us

If you have any questions about this refund policy, please contact our support team at info@HeloMate.com.

Your use of the HeloMate App is subject to our Terms of Use.
This Refund Policy is effective from the installation of this app on your device. HeloMate

India

General Policy

HeloMate uses a coin-based system for video call services. All coin purchases made within the app are final and non-refundable, except where required by applicable law. Once coins are purchased, they cannot be returned, transferred, or exchanged for cash.

Refund Eligibility

Refunds will only be considered under specific circumstances, including:

Technical Issues: If you encounter a technical problem preventing you from using purchased coins, please contact our support team. We may provide a refund or equivalent credit at our discretion, following a review of the issue.

Unauthorized Transactions: If you believe there has been an unauthorized transaction on your account, please report it to our support team immediately. We will investigate and may offer a refund if we determine that the transaction was unauthorized.

How to Request a Refund

To request a refund, please contact our customer support team within the app or via our website. Provide your account information, the date of purchase, and a brief description of the issue. Our team will review your request and respond within a reasonable time frame.

Refund Process

If your refund request is approved, it will be processed using the original payment method. Depending on your payment provider, the refund may take several business days to appear in your account.

Ineligible Refund Request

Refunds will not be provided in the following cases:

Dissatisfaction with host interactions (unless caused by a technical issue on our end).

Unused coins remaining in your account.

Changes of mind after the purchase.

Changes to Refund Policy

HeloMate reserves the right to modify this Refund Policy at any time. Changes will be posted in the app or on our website, and your continued use of our services signifies your acceptance of the revised policy.

Contact Us

For questions or concerns about our Refund Policy, please reach out to our customer support team within the app or via our website.